Municipality of Sant Feliu de Llobregat

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13/05/2021 23:48:12

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Home of the City Council of Sant Feliu de Llobregat

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Informative data

Citizen Advice Bureau (OAC)

Provisionally, on the occasion of the works of reform of the building of the City council, the Office of Citizen Attention is in the Casal Can Ricart.

Horari

Face-to-face care by appointment:

From Monday to Friday non-holidays 8 to 20 hours, except in the month of August and specific periods previously announced, which will be from 8 to 14 hours, with appointment.

Telephone support:

From Monday to Friday non-holidays 8 to 20 hours, except in the month of August and specific periods previously announced, which will be from 8 to 14 hours: 93 685 80 01 or 010 if you call within the municipality of Sant Feliu.

Telèfon
936858001
More:
  • The Citizen Service Office aims to facilitate citizens' access to the City Council.
  • Assumes the functions of assistance in the matter of Registers.
  • It offers a comprehensive service of personalized attention to the public, through any channel: in person, by telephone or online.
  • Are handled immediately and complete several simple procedures initiated other more specific.
  • Comprises a team of versatile formed specifically trained customer service and to meet the various problems that are related to the municipal administration.

Services it offers, access channels and timetables:

Face-to-face care by appointment:

  • General information on municipal services, the administrative procedures and the city.
  • Registry entry documentation.
  • Opening proceedings which the OAC has delegated the competition and requirements for documentation when necessary.
  • Making whole process simple (use of public, aware of works, appointments, etc.).
  • Registration procedures and delivering flyers.
  • Issuance of electronic signature certificates idCAT.
  • Certificates of real estate.
  • Charges for settlement by credit card gateway.
  • Punctual support and guidance to citizens in electronic processing through computers intended for the public.
  • Receiving and channeling complaints and suggestions.
  • Orientation citizenship procedures with other administrations.
  • Telematic communication of change of address agencies.

Telephone support:

  • General information on municipal services, the administrative procedures and the city.
  • Carrying out procedures that do not require an express signature.
  • Support and accompaniment to electronic processing
  • Appointments.
  • Receiving and channeling complaints and suggestions.
  • Customer queries the status of the proceedings.
  • Orientation citizenship procedures with high authorities.

The services offered in these lines are also available on the municipal website.

93 685 80 00 (switchboard).

Telematics Services:

  • Reception and management of citizens' e-mails: oac@santfeliu.cat and ajuntament@santfeliu.cat
  • Reception and pipeline applications and electronic procedures.

Sites where is

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